Ionic not adding all steps to weekly challenge

[JTB11872]

My Ionic is not adding all of my steps to my work week challenge. The total for my week and what is being shown in the challenge is over a 2000 step difference. Is there anything I can do to correct this?

[SilviaFitbit]

@JTB11872 It's nice to see you in the Fitbit Community. Thank you for getting in touch about this. 

Below are possible reasons for this issue: 

1. Your steps have fully synced to our database but you're not viewing the mobile app dashboard in Live Data Mode. (Live data mode would show the word "connected" under your tracker tile). 
2. You manually logged an activity. Steps from manually logged activities do not count toward challenges; only steps recorded by your tracker or MobileTrack are counted toward challenges. 
3. You used MobileRun to track GPS data with your app. Only steps recorded by a tracker or MobileTrack are counted toward challenges. 
4. All challenge participants are not in the same time zone. 

It's recommended to wait 15 minutes after syncing your Fitbit Ionic to see if your challenge updates. 

I'll be around if you have any additional questions.