Ionic not charging and display not working

[ssaslow]

My never ending issues with my Ionic continue. I went to charge it today when it was down to about 10%. I looked at it and it was still charging at 82% so I know it was charging. A bit later I took it off and it was dead. No screen, no green light on the back. I tried the three button reset and the two button reset (back and bottom buttons). Nothing worked. It's totally dead. Anybody have any ideas?

Moderator edit: Updated subject for clarity 

[SantiR]

@Hsbi  I hope you're doing well! Thanks for reporting the situation you experienced with the emails from customer support.

I've been informed that customer support has contacted you already and have provided a solution for you. 

@Skeeteroo Welcome to the Fitbit forums! Thanks for sharing all of those details regarding the situation you are experiencing with Ionic not turning on. Thanks for trying the suggestions provided.

It is possible that an update is pending for your watch that may be causing this. Please try updating by following the instructions on this article. Try this while it is plugged in to the charging cable. Please do let me know the outcome. 

@SunsetRunner  @Cinderbelle @kjstepp  It's great to see you in the Fitbit forums! Thanks for contacting customer support regarding the experience you have had. Thanks for sharing your feedback on this thread.

Keep me posted! 

[Hsbi]

Update - it took almost a full week for support to finally accept that the ionic was dead, luckily I live in the UK so the warranty is two years.  A new unit is being sent to me - for which I am grateful, although why such a significant number of units should fail at little more than a year old leaves me somewhat suspicious.  I am sure  that fitbit were fully aware of the 'faulty' units and were hoping that 'customer inertia' would absolve them of liability - be it legal or moral.  Had I not have been so 'dogged' or 'bloody minded' the fact that it took so long for support to respond to the initial case and then subsequently to my return message, would have meant that I would have given up.

All in all, although my situation has been resolved, it leaves me with little or no faith in the company or in its products.   

[mansfieldlegal]

My Ionic did the same thing one week ago.  Was charging fine, then disconnected from charger and went black never to turn on again.  Tried resetting, charging from different usb ports, anything and everything, this thing just died for no reason (and it was replacement for the first one that died in similar fashion).   Any idea why on or around 2/14 so many people had their watches completely die for no reason?  

[SantiR]

@mansfieldlegal Welcome to the Fitbit family! Thanks for taking the time to report the situation you are experiencing with Ionic not turning on. Thanks for sharing all of those details regarding this.

I went ahead and contacted you via PM. Please keep an eye on your Community inbox for next steps.

@Hsbi I hope you're doing well! Thanks for sharing the experience you have had with Ionic and customer support. I'm really glad to read that you are getting a new unit. Thanks for sharing your feedback on this thread. 

Please feel free to follow these replacement set up steps once you receive the new unit for you to not loose any of your previous data.

Keep me posted! 

[Skeeteroo]

So the alcohol swab worked for about 2 months. But the suggestion to update has the following as the first instruction. 

1. With your charged Fitbit device nearby, open the Fitbit app.

The whole problem is that it won't charge. Therefore, I cannot open the Fitbit app with my charged device nearby. 

Were you serious about that suggestion, SantiR?

[RicardoFitbit]

Hi @Skeeteroo welcome back, your reply is appreciated. My sincere apologies for the delay in responding.

Thank you for taking in consideration the information that was previously provided. I'd like to let you know that I've contacted our Support team on your behalf to receive further assistance with them. Please keep an eye to your email inbox for their contact, they'll be in touch with you very soon.

Let me know if you have any additional questions. 

[Diswa68]

Totally dead , no light on device , not charging , I have tried to reset device nothing happened .was plugged in at multiple ports no life ! 
?????

[PedroPierrePete]

Everything I've ever bought from them has failed within a short space of time. I'd expect people to leave FitBit in their droves if they continue to push such useless tech out. The reliability and functionality is appalling. And now this....a software update that kills devices. It's laughable really....except it isn't funny. 25% discount offer? Why on Earth would I buy such an expensive product when it's guaranteed not to last?

Moderator edit: Word choice