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Ionic not charging or resetting

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‎10-16-2019 09:23 - last edited on ‎10-16-2019 14:27 by Fitbit Moderator

‎10-16-2019 09:23 - last edited on ‎10-16-2019 14:27 by Fitbit Moderator

I bought a bew fit bit ionic not even a year ago and have had nithing but charging issues  now it will not even charge or reset. Very disappointed any ideas? I have teied resetting which it will not do know and new charger. The thing is dead and I'm thinking maybe getting another product instead of fit bit

 

Moderator edit: Updated subject for clarity 

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5 REPLIES 5

‎10-16-2019 11:15

‎10-16-2019 11:15

Thanks so much! Yes i think thats where I'm going to go. I do not need to
deal with this crap.
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‎10-16-2019 20:58 - edited ‎10-17-2019 19:07

‎10-16-2019 20:58 - edited ‎10-17-2019 19:07

Hi @Rpiercy  Sorry you're having problems. Since you're under warranty, have you reached out to support? Fitbit does care and you should give them a chance to work with you on solving your issues.

 

 

Stepping in the U.S.A. since September 2013. Android 14

Best Answer

‎10-17-2019 10:05

‎10-17-2019 10:05

Hello @Rpiercy, welcome to the Fitbit Community forums.  

 

Thank you for all this information about your Ionic that is not responding and confirming that you already tried to restart to re charge the device. I've gone ahead and sent your information to the Customer Support team for further assistance, so you should be getting a reply soon.

 

Thank you for taking the time to share your feedback about the product as well. 

 

Keep me posted on the outcome. 

Davide | Italian and English Community Moderator, Fitbit


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Best Answer

‎10-17-2019 17:21

In response to DavideFitbit

‎10-17-2019 17:21

Thank you
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‎10-22-2019 14:44

In response to Rpiercy

‎10-22-2019 14:44

No problem @Rpiercy. 😀 

Davide | Italian and English Community Moderator, Fitbit


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Best Answer