03-05-2019 09:21
03-05-2019 09:21
Need advice. Every time I attempt to charge my ionic it comes up with the message not enough power detected from this source. Any ideas what this is? I’ve tried in a normal socket and a usb socket
03-06-2019 05:43
03-06-2019 05:43
Nice to see that you're digging into the Forums @Andyrunner, let me give you a warm welcome to our Community.
Thanks for letting me know what's the message that you're getting from your Fitbit Ionic when trying to charge it. You have a good point there, since you've mentioned that you're using the same USB port. We recommend plugging your charging cable into a USB port on your computer or other low-energy device. If necessary, you can use a UL-certified USB wall charger. Don't use a USB hub or battery pack to charge, and only use the charging cable that came with your device.
To charge your watch:
Charging fully takes up to 2 hours. While the watch charges, you can tap the screen or press any button to check the battery level. You can also try these steps with your Ionic: Why isn't my battery charging on my Fitbit device?
Hope this helps.
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