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Ionic not charging

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‎11-27-2019 09:20 - last edited on ‎11-28-2019 04:42 by Fitbit Moderator

‎11-27-2019 09:20 - last edited on ‎11-28-2019 04:42 by Fitbit Moderator

Hi there, yesterday I bought a new iconic and have tried to charge and it’s not charging at all initially it had 0%flash on screen and then has remained blank. I’m trying to set up on the Fitbit app but can’t charge it please help

 

Yours  frustrated  

 

Bex Wharton 

 

Moderator edit: Updated subject for clarity 

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3 REPLIES 3

‎11-28-2019 04:46

‎11-28-2019 04:46

@Bexwharton Welcome to the Community. Thanks for the details mentioned and the troubleshooting tried. 

 

Sorry to hear you're experiencing this. Since it's a new Ionic, it will need to be charged at least 1 or 2 hours before it can turn on. I would like you to confirm you've tried this procedure to charge your watch. 

 

I'll be around if you need further assistance. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎11-28-2019 10:26

In response to SilviaFitbit

‎11-28-2019 10:26

Thank
You I had to exchange the product because it wasn’t charging over night now I have a Fitbit Versa 2 and I need help connecting it to Bluetooth on my iPhone can you please help

Sent from my iPhone
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‎11-29-2019 12:26

In response to Bexwharton

‎11-29-2019 12:26

@Bexwharton Thanks for getting back. 

 

Congratulations on acquiring a Fitbit Versa 2. Please follow this set up procedure in order to get your watch linked to your iPhone. Learn more about it by checking the Product Manual. 

 

I'll be around if you need further assistance. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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