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Ionic not charging

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‎06-04-2020 13:21 - last edited on ‎06-05-2020 17:56 by Fitbit Moderator

‎06-04-2020 13:21 - last edited on ‎06-05-2020 17:56 by Fitbit Moderator

My ionic is not charging. I bought it in December. The app cannot find it to update because it is dead. Please help. 

 

Moderator Edit: Clarified subject

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‎06-05-2020 00:40

‎06-05-2020 00:40

Hi, and welcome to the Community!

 

Have a look at Fitbit's troubleshooting guide for charging problems at Help article: Why isn't my Fitbit device's battery charging?

 

If those tips don't help then, as it says at the end of the guide, it's probably best to contact customer support.

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Best Answer
1 REPLY 1

‎06-05-2020 00:40

‎06-05-2020 00:40

Hi, and welcome to the Community!

 

Have a look at Fitbit's troubleshooting guide for charging problems at Help article: Why isn't my Fitbit device's battery charging?

 

If those tips don't help then, as it says at the end of the guide, it's probably best to contact customer support.

Best Answer