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Ionic not charging

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‎02-01-2021 10:52 - last edited on ‎02-01-2021 17:21 by Fitbit Moderator

‎02-01-2021 10:52 - last edited on ‎02-01-2021 17:21 by Fitbit Moderator

My ionic has stopped working. I have tried to charge it. It doesn't vibrate when I put it on charge. The heart rate sensors are not flashing. I have put it on charge all day today. I have held all the buttons down but still no power.

 

Moderator Edit: Clarified subject

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‎02-01-2021 17:21

‎02-01-2021 17:21

Hello @Heals4, your participation here in the Community Forums is appreciated.

 

Thanks for bringing this to our attention and for the details that were shared, your effort troubleshooting your Ionic before posting over here is also appreciated. If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes.  

 

I'll be around.

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‎02-01-2021 17:21

‎02-01-2021 17:21

Hello @Heals4, your participation here in the Community Forums is appreciated.

 

Thanks for bringing this to our attention and for the details that were shared, your effort troubleshooting your Ionic before posting over here is also appreciated. If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes.  

 

I'll be around.

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