Ionic not charging

[Lfcdev23]

Can anyone help me , my ionic watch will not charge, it was working perfectly till a few days ago. Is there anything people can advise to do to fix the problem 

Moderator edit: subject for clarity 

[GAWA99]

Hi Lfc. Had the same problem with mine. I tried everything I was advised but nothing helped. Try cleaning your charging port there is usually debris in and around the terminal i used a tooth pick but didn't make a difference Try a hard reset back to factory settings that also never worked for me. I gave up in the end until someone from fitbit advised me to ring fitbit there will be people in there that may help. In the end my fitbit was done they offered me a discount off a new one or a replacement pebble which I was happy with. Hope you get it resolved 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Lfcdev23. It’s good to see you in the community, @GAWA99.

@Lfcdev23 Thanks for the details shared in your post. I appreciate your efforts and recommend following our troubleshooting tips in Why isn't my Fitbit device's battery charging?

@GAWA99 I appreciate your participation in the Forums and sharing your experience. Thank you for your time and efforts to help other users. 

Hope this helps.

[Lfcdev23]

Can anyone help me , my Fitbit watch is still not working, it is only 2 years old and I’ve tried everything on the Fitbit website and it’s still not working. Is there anything I can do or do I need to contact Fitbit direct now to get it fixed

Sent from my iPhone

[LiliyaFitbit]

Thank you for your reply, @Lfcdev23.

I am sorry to hear the issue persists, thank you for your efforts. I recommend getting in touch with our Support team so they can look deeper into the issue and help you with this matter. Click here to get connected with them via chat or phone.

See you around.

[gustavobetancur]

deja tu reloj en tu mano unas 10 horas, con el movimiento  de la mano, como que se activa y luego  lo cargas y se inicia la carga

[gustavobetancur]

usa tu reloj así apagado en tu muñeca por unas 10 horas, luego  intenta cargarlo nuevamente, y se inicia la carga,  así lo hice y me funcionó

[LiliyaFitbit]

Welcome to the Fitbit Community, @gustavobetancur.

I appreciate your participation in the Forums and sharing your suggestions. Thank you for your time and efforts to help other users. Let me invite you to visit our Health & Wellness board where you can share your experiences, make new friends and create your own topics.

Keep on visiting the forums!