help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ionic not charging

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-24-2018 16:42 - last edited on ‎06-25-2018 08:06 by Fitbit Moderator

‎06-24-2018 16:42 - last edited on ‎06-25-2018 08:06 by Fitbit Moderator

will not take a charge

 

Moderator edit: Updated subject for clarity 

Best Answer
0 Votes
2 REPLIES 2

‎06-24-2018 17:02

‎06-24-2018 17:02

Please clean the contacts
http://help.fitbit.com/articles/en_US/Help_article/My-tracker-s-battery-isn-t-charging/?q=not+chargi...

Then  Do a Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

Also See this thread for  charging best practices. If you are not charging it correctly you could be damaging the battery
https://community.fitbit.com/t5/Charge/Fitbit-charge-battery-problems/m-p/1323307#M53291

How can I Improve my Fitbit battery life?
http://help.fitbit.com/articles/en_US/Help_article/2004/?q=improve+the+battery&l=en_US&fs=Search&pn=...

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer

‎06-25-2018 08:09

‎06-25-2018 08:09

It's great to have you here @harleydude! I would recommend following the advise provided by our dear council @WendyB. You can also try changing the USB port as this can also be a reason why it's not charging properly. 

 

Keep us posted! Robot Happy

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer