Ionic not charging

[Mjta]

My ionic alerted me it was getting low on charge. Plugged it in to my wall charger and it read 23%. Went back a few hours later...blank screen. I have tried to reset/restart. Followed a number of videos and troubleshooting tips. Tried 4 different chargers and plugs. My fit bit is 9 months old. Is it gone?

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hey @Mjta thank you for bringing this to my attention, I'm happy to assist you with your Ionic device and give you a warm welcome to our Community Forums.

Thanks for troubleshooting your device prior posting, your effort and patience with this matter is appreciated. Since you already tried some of our troubleshooting steps, if you haven't already done so, I'd like to suggest you our factory reset procedure.To do so, please follow the next steps:

1. On the device, hold all three buttons for about 10 to 12 seconds.
2. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive).
3. When the device vibrates, release all buttons.
4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.
5. When the device successfully resets, please use the normal out of the box process of updating the firmware. You can check: How do I update my Fitbit device? for more details.
6. Take in consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account and your applications, alarms, etc.

I'll be here if you need further assistance. Keep me posted.

[Mjta]

I have followed your steps to the letter   Still have dead Fitbit and no being told by Fitbit that because I did not buy it from a storefront I have no warranty. You can see that it was brand new  You can see that it is within the 1 year time frame   Had I said it was a gift...poof no problem ma'am we will be happy to replace it.  This is the second Fitbit I have had that is trash within a year.  Unfortunately I have purchased two others for my daughters.  Buyer beware

[Burnsx]

Hi, Ricardo.  I am experiencing vitually identical problems with my ~1.5-year-old Ionic.  I would try what you suggest except there is zero response from the watch, so I pushing any of the buttons in any sequence is a waste of additional time.   I have done what you suggested for the OP of this post andwatched numerous YouTube videos dealing with how to recover from this situation and nothing will get the watch to work again. It had about a 25% charge when I put it on its charger and it has never worked since. Even bought a new charger cord, wasting additional money.  What I would like is an address that I can sent the watch to where someone at fitbit can see what the watch is doing and then make repairs to it. I know my watch is probably outside its warranty period. I am happy to pay for the repair.  I just want to get it working again. I have invested a lot of time and money in Fitbit products over the yearsand for the most part have been happy with them. I have bought two Surges and the Ionic and my wife just got me a Versa to use while I try to get the Ionic working again. Is there an address where I can send my Ionic to get it repaired, at my cost? 

[DramaQueenDiva]

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@Burnsx wrote:

Hi, Ricardo.  I am experiencing vitually identical problems with my ~1.5-year-old Ionic.  I would try what you suggest except there is zero response from the watch, so I pushing any of the buttons in any sequence is a waste of additional time.   I have done what you suggested for the OP of this post andwatched numerous YouTube videos dealing with how to recover from this situation and nothing will get the watch to work again. It had about a 25% charge when I put it on its charger and it has never worked since. Even bought a new charger cord, wasting additional money.  What I would like is an address that I can sent the watch to where someone at fitbit can see what the watch is doing and then make repairs to it. I know my watch is probably outside its warranty period. I am happy to pay for the repair.  I just want to get it working again. I have invested a lot of time and money in Fitbit products over the yearsand for the most part have been happy with them. I have bought two Surges and the Ionic and my wife just got me a Versa to use while I try to get the Ionic working again. Is there an address where I can send my Ionic to get it repaired, at my cost? 

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Hi @Burnsx, you will probably need to contact Support directly for that information.  You can find a link to their Support team at the bottom of the page.