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Ionic not charging

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‎08-06-2019 21:04 - last edited on ‎08-07-2019 07:05 by Fitbit Moderator

‎08-06-2019 21:04 - last edited on ‎08-07-2019 07:05 by Fitbit Moderator

Hello, 

 

My ionic has medium battery life and will bot charge or reboot. I have tried a hard reboot amd cleaned the charger. Nothing. 😓

 

Moderator edit: Updated subject for clarity 

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‎08-07-2019 07:20

‎08-07-2019 07:20

A warm welcome to the Community @Cgs07. Thanks for the details mentioned. I appreciate the troubleshooting you've performed. 

 

Since, you've tried restarting it and cleaning the charging contacts. I've created a case on your behalf with our Support team, they will continue assisting you and providing you with options. 

 

I'll be around if you need further assistance. 

 

 

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