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Ionic repeatedly freezing and requires restart

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‎08-05-2019 09:47 - last edited on ‎08-06-2019 06:51 by Fitbit Moderator

‎08-05-2019 09:47 - last edited on ‎08-06-2019 06:51 by Fitbit Moderator

In the last 3 days my watch has repeatedly crashed. Black screen not responding to key presses. Will not sync with phone.

I have fixed this each time by Rebooting it. (left button and lower right button for 15 seconds). Have also tried changing clock face as I've had issues with these in the past.

However it keeps happening every few hours. Any ideas? 

 

Moderator edit: Updated subject for clarity 

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6 REPLIES 6

‎08-06-2019 06:56

‎08-06-2019 06:56

Welcome back to the Community @whowell. Thanks for the details mentioned and the troubleshooting tried. 

 

It's pretty weird that your Ionic is resetting and the screen isn't responding to key presses. In this case, I've shared your post with our Support team, they will continue assisting you and providing you with options. 

 

I'll be around if you need further assistance. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎08-06-2019 07:04

‎08-06-2019 07:04

I have been having a similar issue when I am using the GPS and pandora during my runs. I can't use both applications without it going to the Fitbit icon screen and freezing. This seems to happens about the half mile mark and repeated happens. I have tried to do the reset but that does not always work......VERY FRUSTRATING 

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0 Votes

‎08-06-2019 07:10

‎08-06-2019 07:10

My Ionic shut down Saturday Aug 3rd at 934PM and finally got it to come back up yesterday Aug 5, but as soon as it came up, it froze back up on me and now I can't get it to come back on at all. Try to do a reset and it gives me a blue screen then shuts back down. 

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0 Votes

‎08-07-2019 00:52

‎08-07-2019 00:52

Received Support from Fitbit:

They basically told me to restore watch to factory settings. set up watch again and then install firmware update.

The result :

first 8 attempts : crashes during setup - got to "stage 2 downloading" but never got beyond 4% before watch crashed

Next 5 attempts: Restore to factory settings failed with "Data not cleared sync and try again"

Watch now unusable   

Best Answer

‎08-07-2019 07:52

In response to whowell

‎08-07-2019 07:52

I can't get the watch to come on at all now muchless back to the beginning settings. 

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0 Votes

‎08-07-2019 08:27

‎08-07-2019 08:27

Conclusion: Fitbit are replacing my watch.

Which is appreciated 

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