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Ionic not charging

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‎05-15-2020 19:32 - last edited on ‎05-18-2020 14:34 by Fitbit Moderator

‎05-15-2020 19:32 - last edited on ‎05-18-2020 14:34 by Fitbit Moderator

My ionic didn’t have any battery. I have been trying to charge it but won’t start. Has anyone had that problem? I am missing my step count.... thank you!

 

Moderator edit: Subject for clarity 

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‎05-18-2020 14:34

‎05-18-2020 14:34

Hi @Cristinaerazo, welcome to the Community Forums! Sorry for the delay in responding your post.

 

Thanks for bringing this to our attention and for the details that were shared in your post. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

 

Let me know if you have any additional questions, I'll be here.

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