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Unable to install an app on Ionic

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‎05-15-2020 15:06 - last edited on ‎05-18-2020 14:31 by Fitbit Moderator

‎05-15-2020 15:06 - last edited on ‎05-18-2020 14:31 by Fitbit Moderator

I tried to install an app but it continues to show it is installing -for hours. I closed the FitBit app and restarted, but still showed installing. Also tried restarting Ionic, still same problem.

 

Any help is welcome.

 

Jake

 

Moderator edit: Subject for clarity 

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‎05-18-2020 14:30 - edited ‎05-18-2020 14:32

‎05-18-2020 14:30 - edited ‎05-18-2020 14:32

Hi @jake7363, it's nice to see you again participating here in the Community Forums! Sorry for the delay in responding your post.

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. To better assist you with this, can you please let me know which mobile device are you using to sync your Ionic? Which app are you trying to install? In the meantime I receive your answers, please troubleshoot the Fitbit app following the next steps and try again:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the operating system version of your phone is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

 

Also, you can check our help article: How do I install and manage apps on my Fitbit device? for more information.

 

Keep me posted.

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