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Ionic not charging

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‎05-28-2020 06:20 - last edited on ‎05-29-2020 18:35 by Fitbit Moderator

‎05-28-2020 06:20 - last edited on ‎05-29-2020 18:35 by Fitbit Moderator

My fitbit ionic won't charge. I did the firmware update and now it won't charge.

 

Moderator Edit: Clarified subject

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‎05-29-2020 18:34 - last edited on ‎08-11-2025 07:45 by Fitbit Moderator

‎05-29-2020 18:34 - last edited on ‎08-11-2025 07:45 by Fitbit Moderator

Hi @yadira.hammock, welcome to the Community Forums!

Thanks for bringing this to our attention. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

Let me know if you have any additional questions, I'll be here.

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