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Ionic not charging

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‎07-28-2020 03:26 - last edited on ‎08-01-2020 17:43 by Fitbit Moderator

‎07-28-2020 03:26 - last edited on ‎08-01-2020 17:43 by Fitbit Moderator

After a normal day...the FitBit just died. It will not charge; I have changed wall outlets, different charger wall adapters, etc.

It has had normal use as noted. It was on my wrist all the time until I went to charge it.

 

Moderator Edit: Clarified subject

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‎08-01-2020 17:48 - last edited on ‎10-16-2024 07:24 by Fitbit Moderator

‎08-01-2020 17:48 - last edited on ‎10-16-2024 07:24 by Fitbit Moderator

@904GMS Welcome back to the Community. Thanks for the troubleshooting tried prior to posting.

I've shared your post with our Support team and they mentioned that you already had a case with them, please continue the communication through email, they'll be happy to continue assisting you. 

I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎08-02-2020 05:03

‎08-02-2020 05:03

I have the same problem and how do I solved it.

 

Any suggestion?

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‎08-02-2020 05:38

In response to SilviaFitbit

‎08-02-2020 05:38

My ionic won’t charge. I replaced the charger a couple weeks ago and it started charging again. But last night it didn’t charge at all. I’ve cleaned all of the receptors and it still won’t charge. I’ve held down buttons with no success. 

what is the battery life on this? Is there a battery replacement?

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