Ionic not charging

[Jmountain]

Very frustrated with the ionic.

For the last 6 months I have been having trouble charging my ionic,so I would do a hard restart and after several days of being on the charger it would finally charge I have even called the help line to help , I have eventually always got it going after several days of fustrating. Except now I cannot get it to charge at all I have tried several outlets to computer and it’s been two weeks now...... I think it’s either dead or a dud think I’m switching and going to Apple.... more money but less frustration 

[SilviaFitbit]

@Jmountain Welcome back to the Fitbit Community. Thanks for getting in touch about this. 

I see where your frustration is coming from. I truly appreciate the time you've took to troubleshoot this on your own and with our Support team. 

I've shared your post with our Support team and someone will reply to you as soon as possible. Keep in mind that due to recent events affecting our operations, we may take a bit longer to get back to you. 

I'll be around if you have any additional questions.