help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ionic not charging

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-13-2021 11:13 - last edited on ‎01-13-2021 11:34 by

‎01-13-2021 11:13 - last edited on ‎01-13-2021 11:34 by

Hi. My fitbit iconic isn't charging. It's on 23% I have brought 2 new charging cables and still not charging. How do I contact customer support as I'm only seeing an option to send a message through Twitter, which I don't have.  I have cleaned the heads on the ionic and on the charger. Still nothing. 

Thanks 

 

 

Moderator edit: subject for clarity 

Best Answer
0 Votes
1 REPLY 1

‎01-14-2021 10:43

‎01-14-2021 10:43

Welcome to the Fitbit Community, @Gem1990.

 

Thanks for the details shared in your post and for already trying to resolve the issue. I could see that you got in touch with our Support team about this. I was informed that they have reviewed your case already and provided a response recently. For more information, please check your inbox.

 

Have a nice day!

 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes