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Ionic not charging

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‎09-19-2021 04:43 - last edited on ‎09-19-2021 07:34 by Fitbit Moderator

‎09-19-2021 04:43 - last edited on ‎09-19-2021 07:34 by Fitbit Moderator

Woke up to a totally black/blank screen. Eventually showed 0% charge after attaching charge cable. Left it for over an hour, has only reached 4%. 
what else can I do ? 

 

 

Moderator Edit: Clarified subject

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‎09-19-2021 07:35 - last edited on ‎11-15-2024 13:11 by Fitbit Moderator

‎09-19-2021 07:35 - last edited on ‎11-15-2024 13:11 by Fitbit Moderator

@Gosian I hope you're doing well!

I suggest you try the suggestions in this help article to help solve the charging issue on your Fitbit Ionic.

Hope this helps.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎09-19-2021 08:10

In response to AlvaroFitbit

‎09-19-2021 08:10

Thanks - will look into it!!
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