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Ionic not counting floors

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‎01-18-2020 16:32

‎01-18-2020 16:32

Fitbit ionic not counting floors.  Did a hard and soft reset, removed my cover, and nothing.

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‎01-19-2020 03:48

‎01-19-2020 03:48

Your fitbit tracks floors by measuring changes in air pressure through a small hole in the back of the fitbit. If this hole becomes blocked then it can cause this problem.

 

Try cleaning it with, for example, an old toothbrush or a can of compressed air. Don't poke anything into the hole though as this can cause more problems

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