01-24-2018 10:55
01-24-2018 10:55
I have been a Fitbit user for years and had multiple models and loved them all. I walk all day while I work on my treadmill desk and was amazed by how accurate by charge HR and then my surge was at counting my steps while I typed. Then my husband got me an iWatch and I tried to make it work for 8 months and hated it. It captured about.3 miles for every 1 I walked. I finally came back to Fitbit and got the latest and greatest Ionic. It has been very disappointing. It gets about.05 for every 1 mile. Yes I know it is better to swing your arms but the other Fitbits were able to do it?! Its even inaccurate when I am swinging my arms. Remember my profile is the same as it was for my other Fitbits. My treadmill runs have been off by about .5 miles too. I am not sure why this has been a problem but I am seeing it on the forums as a common theme. Did the technology change? Is there an adjustment?
01-24-2018 10:59
01-24-2018 10:59
I have a hard time believing the other fitbits counting the steps accurately while typing.Maybe it counted some but I'm sure it was not accurate.
All wrist models need to see the arms swinging and even on a treadmill it wont be accurate as the stride is different than just walking normal.
Wendy | CA | Moto G6 Android
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01-24-2018 12:12
01-24-2018 12:12
I am afraid that I have to respectfully disagree with @WendyB on this one! The wrist models do not require arm swinging. I have confirmed this myself over several years and many different Fitbit wrist trackers; I have a very bad habit of walking with my arms in my pockets and I almost NEVER swing my arms when I walk... yet all my wrist trackers count my steps just fine.
All Fitbits use a 3-axis accelerometer and a computer program to process the data. The aim is to capture and analyse body movements and vibrations that seem SIMILAR to walking. Sometimes the accelerometers and the program gets it wrong: people sometimes report that they get steps while brushing their teeth but miss steps when holding on to a grocery cart (though I suspect the latter is NOT because the arms aren't swinging, but because the cart is absorbing the vibrations from the body).
I am pretty sure that the same accelerometers are used on the body worn devices as on the wrist ones -- it is just the computer program that processes the data that is different (and that may be where hand swinging comes in to play -- if it detects a certain kind of arm swinging it will count steps -- but it will also count steps even if it doesn't see arm swinging, as long as it sees other STEP-LIKE MOTIONS).
That is why official Fitbit advice is that if you have a tracker designed to be worn on the wrist, and for whatever reason you cannot wear your tracker on your wrist, you can tuck it into your pocket, and it will still count steps. That could NOT be true if arm swinging were required.
I expect a treadmill desk is even more challenging for the Fitbit to track than a regular treadmill (where the walking motion is more natural), but my advice would be to try slipping your Ionic in your pocket and see if you get a better count of your steps that way. Of course, you will lose many of the aspects of a smartwatch, but it will be an interesting experiment, I know of someone who uses a (body worn) Fitbit One (sadly now discontinued) with a treadmill desk and gets good results. As mentioned above, you may not get perfect results from the Ionic this way, but it is possible that it may actually work better in this circumstance on your body than on your wrist.
As Wendy mentioned, your distance is unlikely to be accurate unless you radically adjust your stride; however distance calculated is entirely separate from step count (which I think is what you were asking about).
It would be interesting to hear your results on a treadmill desk with the Ionic in your pocket, if that would be an acceptable way for you to wear it.
An alternative solution, if you find wearing it in your pocket doesn't work, or if you would miss the wrist features too much, would be if you could get hold of a Fitbit One (not easy). Although Fitbit advises against wearing two trackers at the same time, I have tested this with a One and a wrist worn tracker, and they definitely work together (and I know others who have confirmed this). The One would gather your desk treadmill steps that your Ionic worn on your wrist seems to be missing (according to my friend who uses a One with his treadmill desk), and the Ionic on your wrist would give you the other features. The Fitbit Zip is another body worn tracker that IS still available. I have not heard anyone confirm whether or not it plays nicely with other trackers, but I think there is a chance it might, so that also could be a combination to try.
Thanks for a very interesting question and apologies for such a long-winded answer!
Sense, Charge 5, Inspire 2; iOS and Android
01-24-2018 13:15
01-24-2018 13:15
My older Charge HR also registered my steps, even if I was holding the handrails. My Ionic does not. I kind of got the runaround when I asked if they (Fitbit) changed the algorithm. Basically was just told it needed the arm movement. So now I hold only the handrail with my "non-watch" hand.
01-24-2018 13:16
01-24-2018 13:16
I disagree. My older Charge HR did count my steps without the arm movement. My new Ionic does not!
01-24-2018 13:39
01-24-2018 13:39
@DennEppe, I think they work on the algorithm all the time, trying to make each Fitbit as accurate as possible. If you are not average, sometimes each change is not always an improvement, even if it may be for the majority.
My sense is the my Ionic is more "stingy" than other Fitbitswith counting steps. I expect it is because they are always trying to balance counting too many false hand "steps" with accurately capturing real footsteps.
ALL wrist worn trackers, not just Fitbit brands, will have to balance against giving you too many "steps" for hand movements, versus not giving you enough steps for actual walking.
Fitbits work really well if you are walking naturally, not carrying anything, or holding on to anything, and I expect that is what the Customer Service rep meant to tell you. However, it is false that you need arm swinging. You will find that Fitbit moderators on these forums regularly advise users to put their tracker in their pockets if they are pushing a shopping trolley, or a child's stroller, or prefer to hold on while running on a treadmill.
At the end of the day, everyone moves in a unique way. Fitbit does its best to model averages using its programs. Not everyone is average!
If it works for you only using one hand rail, with your non Fitbit hand, that's great -- carry on!
Sense, Charge 5, Inspire 2; iOS and Android
02-01-2018 05:38
02-01-2018 05:38
I usually set mine for treadmill and put it in my pocket. It's fairly accurate that way. I do find that the ionic misses all kinds of steps all over the place, not just on the treadmill walking desk. It tends to lag between 1,000 and 3,000 steps behind my phone and original fitbit that I kept in my pocket. (the original and my phone are usually within 200 of each other, I assume the difference there is stairs)
The issue with the pocket is that you don't get the heart monitor to know that your heart rate is up higher for a larger calorie burn.
I also discovered that it is not nearly accurate enough when clothes shopping with my spouse. Phone counted 15,000, original fitbit counted 13,000, ionic counted 6,000. I assume it was because there is a lot of me walking with my hands in my pocket.
I would love it if they could simply make a couple of new exercise options to switch on higher accuracy or something Treadmill, Walking, Running, Walking Desk, Clothes shopping with someone who is particular as well as difficult to fit for where both of you really don't like the mall and you are like a bull in a china shop...
02-01-2018 06:03
02-01-2018 06:03
06-06-2018 06:55
06-06-2018 06:55
I have a treadmill desk and faced the exact same issue. I wound up returning my Ionic and reverting to my Charge HR, which solved the issue. I had hopes that the Ionic would have been a significant upgrade to the Charge, but it wasn't. From what I've seen, the Apple Watch also won't count treadmill desk steps. I'll stay with the Charge until something else comes along.