02-16-2021 05:24 - last edited on 02-16-2021 06:51 by JuanJoFitbit
02-16-2021 05:24 - last edited on 02-16-2021 06:51 by JuanJoFitbit
My ionic is not counting steps and not showing any heart beat..
Please guide.
Moderator edit: updated subject for clarity
02-16-2021 06:42
02-16-2021 06:42
Hi @Neha.armaan, welcome to our Fitbit Community. Regarding the steps that heart rate tracking issues that your Fitbit Ionic has experienced, I'd like you to restart it as described in this help article. After this,check out this help page, which explains how your Fitbit device tracks your steps taken.
In case the heart rate tracking issue persists, please try the troubleshooting steps that are listed in this help article. After this, monitor your Ionic during the next 24 hours and see if the issue gets fixed.
Keep me posted on the outcome.
02-17-2021 18:38
02-17-2021 18:38