Ionic not counting steps

[Abe565]

Since updating to the new firmware my Ionic counts 0 steps.  I have restarted the Ionic and even powered it down with no luck. Any ideas?

[WendyB]

I would contact support

http://help.fitbit.com/?cu=1

[Prateek_Gupta]

Good evening Wendy,

I contacted support, but even after exchanging a few mails, no solution seems to in sight. I have exercised several troubleshooting options, including setting the device up all over again, but to no avail. I request you to advise me regarding the future course of action.

Thank you

[dowdhm]

I am also haveing the no steps counting issue. My fitbit watch and app also no longer connects to my wifi anymore. My ionic is only 6 months old. Besides the horrible music sync issue which has never worked for me....now the dang thing is useless. Ugh. I've also contacted support. Let's see what they say. I may be switching back to apple watch with **ahem** battery life, but at least everything else works on it fine. -Heidi

[kaybrad]

My ionic stopped counting steps can’t seem to turn it off either 

[aals99]

My Ionic stopped counting or registering anything .I've rebooted and that doesn't help. Has anyone found a solution ? 

[mzdov]

I just upgraded from the Charge 2 to the Ionic and I'm finding it to be very inaccurate in my step count. I counted myself doing 100 steps and it covered less than half of them. Some will probably say contact customer support. The thing is, I shouldn't HAVE to contact them when I haven't even had the device for  24 hours. Doesn't make any sense to me how their step count can vary so drastically from one of their products to the next.

[civadam]

I am having the same thing with my brand new not even 3 months old Ionic. never been in water never dropped but since last charge and update of firm ware walked 8km yesterday and only logged 2 km on fitbit,

[RobJR]

I am Having the same issue. My Iconic will display the time and will tell me when I have reached my step goal and even displays my metrics on my dashboard, but will not display any metrics on the watch display itself. 

[JennFit4Duty]

Has anyone had any luck with figuring out what to do yet? I just got one this week and I'm having the same issue. It won't count my steps. Says I've only gotten 25 steps and I'm halfway thru the day. 

[Sparky1987]

You need to change the clock face to a Fitbit made one. Just got mine fixed and it’s counting great again. 

[RobJR]

This Totally worked! Thanks!! 

[patman3000]

I have had my Iconic for about 6 months. Right away I was having issues with the device "ghosting" on me. What I mean by "ghosting" is that the Iconic randomly stops tracking me until I restart the device.

This happens daily. I have factory reset the device as well. This has NOT resolved any issues.

So far this has been quite a disappointment.

[Skinnynow]

They moved it to settings. 

>settings

>about

>shutdown

>confirm

[tomchaffin]

Putting Fitbit clock face worked for me.

[tomchaffin]

Contact Fitbit--explain problem--try their solutions-if doesn't work have them send form for a new one.  I had to do that and had a new watch in 4 days--just watch, no band or anything else, but not a problem.

[TomGee]

I have a brand new Ionic doing the same thing.  Only registers half my steps.  Had to buy this after my Surge 2 band broke. Very disappointed.

[Ladycaz]

I have noticed that my steps are not the same as a friend or husband they both wear the charge 2, we can walk together and my husband will have at least 3000 more steps than me! 😩 Even when we walk our dogs together and I have been at the gym or shopping he will always have more not impressed makes me work harder!😏🤔 Please advise!

[devenkalra]

Worked for me too. One of the upgrades broke my 3rd party clock face.

[Demetrious]

I was going to change the watch face in app to Fitbit one but noticed my current face needed updated. Once I updated the watch face it works fine again. It wasn't keeping track on watch face but it was in the app itself