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Ionic not counting steps

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‎06-14-2021 06:24 - last edited on ‎06-15-2021 09:32 by Fitbit Moderator

‎06-14-2021 06:24 - last edited on ‎06-15-2021 09:32 by Fitbit Moderator

My Ionic stopped counting steps this morning.  What do I do?

 

 

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‎06-15-2021 09:32 - last edited on ‎02-11-2025 07:04 by Fitbit Moderator

‎06-15-2021 09:32 - last edited on ‎02-11-2025 07:04 by Fitbit Moderator

@Kel0364 Welcome to our Fitbit Community. Regarding the steps tracking issue that your Fitbit Ionic has experienced, I'd like you to restart it as described in this help article. After this, check out this help page, which explains how your Fitbit device tracks your steps walked.

Finally, monitor your Fitbit Ionic during the next 24 hours and see if the issue gets fixed.

Hope this helps.

JuanJo | Community Moderator

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