Ionic not getting notifications

[cjaa3c]

Hi all,

I got a new Ionic to replace my Charge 2 and I am not getting any notifications to the watch.  I have a Samsung Galaxy 7 edge and my notification bar on the phone says the notifications are running.  I disabled the Charge 2 and have turned on my phone and Ionic along with doing all the other recommended steps.  I am at a lose, my Charge 2 worked fine.  Any help would be greatly appreciated.

[enjuneer]

What gets me is all the pretend you can make it work advice by jumping through these steeped in BS hoops Fitbit's marketing people are unloading in this and many other Fitbit "community" threads.

[Tegandoo]

This worked for me, thanks

[JAZZIER]

What worked?   Mine works for a 1/2 day to a day and then fails.   What did you do?

[enjuneer]

1/2 a day?

WOW!!! 

I get all the mindless fitbit Rah! Rah! Notifications the best. Bombarded with them in fact.

After resetting hardware, re-booting and setting up again in Fitbit app, Call and text notifications probably work about 2-4 hours before puking, if they work at all. Although it's pretty neat when it does work,  Accuweather App works about 2-4 hours before it barfs and must be re-setup. Just re-syncing the watch doesn't refresh Accuweather. Heart, Calories, Miles, Active minutes work all the time. How accurate, I don't know. Seems to compare well with my $59 Flex II non-smartwatch. 

[shell3082]

I turned off notifications my phone and deactivated my watch then reinstalled them turned on notifications and it started working.



Sent from my T-Mobile 4G LTE Device

[mental4sox]

Update: The new update 27.32.10.20 seems to have worked! I reverted to the default messaging service, and so far it has been working. I receive updates from Fitbit, Calendar, and my texts with the option to reply back. I would like to go back to Message+, so I'll try to switch this week and see what happens. 

[JAZZIER]

I installed this update already and I'm on the same version.   I've tried everything before and they initially work.   Within 4 - 8 hours they stop working. I just tried the latest suggestion to remove the ionic from the app and reconnect.    Maybe it is phone specific?   I'm on iPhone 8.
    I hope this works -- I've tried everything else.
Thanks

[shell3082]

maybe I am on galaxy 8



Sent from my T-Mobile 4G LTE Device

[Tegandoo]

Hi, I deleted the watch and reinstalled it.

Thanks
Phillip

Sent from my iPhone

[shell3082]

did it work for you? when I went to notifications s om phone I couldn't pick and choose which ones I wanted to go to my phone for the first couple weeks of I turned 1 app off it would not work at all



Sent from my T-Mobile 4G LTE Device

[Hoppy_Dad]

I had this same issue with my samsung s7. I had my notification ON but at Lock Screen I had it set to Hide Content. I turned the Hide Content OFF and now I can receive text messages on my fitbit Ionic.

Hope this helps

[Jeroen.VanGerv]

Do not get notifications. Watched video and vcannot sipe to right. In settings i put all notifiactions on ON andd also on my app phone. The app on phone says i need to restart to receive notifications which i did without succes. Can someone help me

[LPLP82]

For the past several months - anytime there is a software update, I download the update, delete the app, re-install the app, re-pair iPhone X, etc.

I really thought this was FINALLY fixed - my notifications worked consistently for the past week.

Then, all of a sudden, despite no other changes I am aware of, notifications stopped working, again. Checked my phone and the Ionic was off. I turned it back on, but in the app "Notifications" starts loading but doesn't stop. Looks like I'll have to delete the app and re-install, AGAIN.

Notifications were my favorite feature (for any Fitbit) and this just doesn't work. It's so disappointing!! 

[mlebowitz76]

I bought my Ionic as soon as it came out, to replace the Blaze which was not waterproof. I recently (not sure which update) have stopped getting notifications. At first I thought Do Not Disturb overnight was breaking the connection, but I will restart everything and it will reconnect, and then drop again. I chatted with a tech at Fitbit who said other bluetooth connections may be breaking the watch connection. Unacceptable! I have missed so many phone calls because I keep the phone on silent, and depend on the watch. This is so frustrating, never had these problems with the Blaze. I have an iPhone X and this watch and the experience so far is terrible.

[LPLP82]

I spoke with Support and went through a slightly different process:

In the App, go to "Account" (top right box with three lines) and + Set Up a Device (even though it has your Ionic showing already)

Setup Iconic, and replace the current Ionic. It will then take you through blue tooth pairing again, etc. Make sure notifications are turned on AND location services.

Restart iPhone X

That got it working again - now let's see how long it take before it disconnects.

[mlebowitz76]

I set the notifications back up that way, and when they drop I have found
that turning off my bluetooth, turning it back on and looking to see Ionic
connected again, and then making sure Ionic is receiving notifications by
pressing the left button seems to do the trick.

But I have to NOTICE it's dropped the connection, which is garbage in a
smartwatch.

[Jeroen.VanGerv]

Tried this

Nothing works

Disappointed my ionic...

[guitosills1]

 get no texts or calls or any notification. s on my fitbit ionic. calles fit bit 2 times. was told they are working on software to fix . just have to wait. not acceptable for a 300$ item i bought  9 mos ago. worked perfect until like 3 weeks ago. they offered no resolution at all

[Sm1986]

I'm also on pixel 2 and notifications and music control fail. I do get email and calendar notifications but no text, call and to music control

[Queenreg12]

My ionic was giving me all my notifications except calls. I went into my master notification app settings, went to phone, and turned notification on. Also make sure the notifications are turned on for Fitbit there . This fixed it for me. I have the Motorola z force Droid. Good luck