Ionic not holding charge

[Hermesf1]

I have had my Ionic for 1 years. As with others, it all of a sudden will not keep a charge longer than 2 days. I have tried all the suggestions that have been stated here. Still runs down way to quick. 

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hello @Hermesf1  a warm welcome to our Community! I’ll be happy to give you a hand with the battery behavior of your Ionic device.

Let me share with you that our Ionic device was designed to last 5 days but the battery life also depends on how frequently you use its features. That said, I recommend you charging your Fitbit Ionic with a USB port from a computer or a UL-certified outlet into the wall. Then, turn off all the features that you don’t use that much and check this help article for more tips and recommendations.

Also, I recommend you to try restarting your device to refresh its performance.

Keep me posted, I’ll be right here if you need anything else.

[Hermesf1]

Hello,

 I have  have tried different USB plugs and also resetting the Ionic and restarting. Still having the same problem. 

[RicardoFitbit]

Thanks for your prompt reply @Hermesf1, it's a pleasure to continue assisting you.

Seems odd that after taking in consideration the previous information that was posted your Ionic is still not charging, thanks for your effort and patience trying such steps. That said, I want to suggest you our factory reset procedure, which is completely different than the restart process that you already tried. To do so, please follow the next steps:

1. On the device, hold all three buttons for about 10 to 12 seconds. 
2. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive). 
3. When the device vibrates, release all buttons. 
4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.
5. When the device successfully resets, please use the normal out of the box process of updating the firmware. You can check: How do I update my Fitbit device? for more details. 

Take in consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account and your applications, alarms, etc.

Let me know how it goes.

[Hermesf1]

 Ricardo, I have done a factory reset. I even gone in my settings, about and factory reset. I have also deleted the Fitbit app and reinstalled it. 

[RicardoFitbit]

Your reply and update are appreciated @Hermesf1, my apologies for the delay in responding your post.

Thanks for taking in consideration our factory reset procedure. Let me share with you that our Customer Support team was contacted on your behalf to receive further assistance directly with them. That said, please keep an eye to your email, they'll be in touch with you soon. 

In the meantime they contact you, let me know if you have any additional questions.