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Ionic not keeping correct time

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‎03-24-2019 02:14

‎03-24-2019 02:14

For the last 4 days my Ionic isn't keeping time properly. It loses time. For example I synced it last night around 9pm, it is now 9.13am but the Ionic shows 7.41am. I have to sync it to get the correct time, then within an hour it is running slow again. Any ideas anyone? Tia.

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‎03-24-2019 03:32 - edited ‎03-24-2019 03:38

‎03-24-2019 03:32 - edited ‎03-24-2019 03:38

Hi @Pat-deReyes try going into your app's advanced settings and adjusting the time zone. I'm currently set to automatic time zone as that is working for me. If you are already set to that you could try setting the time zone manually and try resyncing to see it that works for you

 

 

SmartSelect_20190324-102621_Fitbit.jpg

 

Tony | UK

Ionic, Versa 2, Charge 3 SE, Aria 2, Flyer, Note 9, Android 8.1, Windows 10

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‎03-24-2019 08:33

In response to Tony.r

‎03-24-2019 08:33

Thanks for the suggestions, nothing has worked. I've been on the phone to FitBit help - they couldn't help 🙄 and my case has been escalated.

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‎03-24-2019 09:21

In response to Pat-deReyes

‎03-24-2019 09:21

Ok thanks for trying, I'm sure tech support will find the answer for you in due course.

Tony | UK

Ionic, Versa 2, Charge 3 SE, Aria 2, Flyer, Note 9, Android 8.1, Windows 10

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