Ionic not pairing or connecting via Bluetooth

[LeighMSmith]

So for the past week my Ionic was having major issues with pairing. I looked up the first troubleshoot step (unpair via Bluetooth), but in my phone settings my ionic was no longer paired via Bluetooth. So i restart my ionic.... no change. I've checked for app updates, uninstalled and reinstalled the app... no change. So decided to unpair the ionic from the app itself and pair it. Now it cant even find my device to pair it to the app.

Any ideas?

[LiliyaFitbit]

It’s good to see you in the community, @LeighMSmith.

Thanks for the details shared in your post and for already trying to resolve the issue. I understand how you are feeling and recommend following our complete troubleshooting instructions in Why can't I set up my Fitbit device?

Hope this helps. 

[Dutydog]

Hello sunshine,I had the same problem with my Fitbit and discovered that if I switched off all other Bluetooth items in the house( my laptop,my wife’s phone,my I pad) then tried to pair again it worked,give it a try,brian Plymouth uk

[LeighMSmith]

Thanks - i will give this a go! *fingers crossed*

[LeighMSmith]

Will also try this. Thanks!

[LiliyaFitbit]

It’s good to see you in the community, @Dutydog. Thank you for your reply, @LeighMSmith.

@Dutydog I appreciate your participation in the Forums and sharing your experience and solution. Thank you for your time and efforts to help other users. 

@LeighMSmith I appreciate your efforts and look forward to getting you back on track. 

See you around.

[LeighMSmith]

thanks both @Dutydog and @LiliyaFitbit  neither worked. I decided to try a factory reset, but its still not connecting even as a new device - on the first stage of a set up - which is very disappointing. the tracker itself worked fine, recorded the information well, but now wont move beyond the "to start, download the fitbit app". looks like a call to fitbit support is needed, but the device is a little over 2 years old now, so not sure how much they can do without it incurring costs.

[LiliyaFitbit]

Thank you for your reply, @LeighMSmith.

I am sorry to hear the issue persists, thank you for your efforts. I understand how you are feeling and recommend trying to set up your watch using another compatible phone or tablet, if possible. To verify that your phone or tablet is compatible with the Fitbit app, go to fitbit.com/devices. If you still can't set up, please get in touch with our Support team so they can look deeper into the issue and discuss the options available to you. Click here to get connected with them via chat or phone.

See you around.