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Ionic not pairing

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‎08-17-2020 09:07 - last edited on ‎08-17-2020 12:38 by Fitbit Moderator

‎08-17-2020 09:07 - last edited on ‎08-17-2020 12:38 by Fitbit Moderator

Ionic stop pairing, then suddendly have lost everything....the only thing on the Ionic is the Fitbit emblem that says I must download the app....the app is downloaded and says its paired.

 

Moderator Edit: Clarified subject

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‎08-17-2020 12:37 - last edited on ‎09-02-2025 09:57 by Fitbit Moderator

‎08-17-2020 12:37 - last edited on ‎09-02-2025 09:57 by Fitbit Moderator

Hi @GoSo, it's nice to see you again participating here in the Community Forums!

Thanks for bringing this to our attention and for the details that were shared in your post. To fix this situation and because your Ionic is still shown as paired with your account, please try unpairing it from your account and then follow the setup process following the steps that are specified on: How do I set up my Fitbit device? and let me know if the issue persists.

I'll be here if further assistance is needed. 

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‎08-18-2020 06:45

In response to RicardoFitbit

‎08-18-2020 06:45

What is the procedure for "unpairing"
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