Ionic not pairing

[GoSo]

Ionic stop pairing, then suddendly have lost everything....the only thing on the Ionic is the Fitbit emblem that says I must download the app....the app is downloaded and says its paired.

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @GoSo, it's nice to see you again participating here in the Community Forums!

Thanks for bringing this to our attention and for the details that were shared in your post. To fix this situation and because your Ionic is still shown as paired with your account, please try unpairing it from your account and then follow the setup process following the steps that are specified on: How do I set up my Fitbit device? and let me know if the issue persists.

I'll be here if further assistance is needed. 

[GoSo]

What is the procedure for "unpairing"