Ionic not receiving notifications from Samsung S20+

[Jenksjamie]

Text messages not coming through Ionic after upgrading phone to Samsung Galaxy S20+.  Phone calls come through fine, but not text messages.  I have updated app.  Phone says I need an app to pair my Ionic with my phone,  but I already have the fitbit app on my phone.   How do I pair the fitbit with my phone?

Moderator Edit: Clarified subject

[SilviaFitbit]

@Jenksjamie A warm welcome to the Fitbit Community. Thank you for letting me know that you started experiencing this after upgrading to Samsung Galaxy S20+. 

It's pretty weird that your messages aren't coming through, please make sure you followed this procedure to set your notifications on your phone. If you're still experiencing this, attach a screenshot of the message you're receiving. 

Let me know how it goes. 

[Helengf]

Hi... I have the same problem. I'm not receiving calls, text notifications etc.  I have followed all the steps but my phone says I need a restart. I have restarted it several times but still not working... I have no option to add screenshot here

Thanks

Helen

[SilviaFitbit]

@Helengf Welcome to the Fitbit Community. Thank you for the details mentioned and the troubleshooting performed. 

I took the liberty to share your post with our Support team and they mentioned you already have a case with them, please continue the communication through email, they'll be happy to assist. 

Have a great week. 

[Noobs]

Hi Helen any help rendered help? 

Am having the same problem as you do on my android mobile.

Someone having the same issue and if it resolved pls share the solution. Thanks in advance.

[SilviaFitbit]

@Noobs Welcome to the Fitbit Community. I'll be happy to help. 

Please confirm you have followed this procedure to set your notifications on your Fitbit tracker/watch. Which phone model and OS do you have?

Looking forward to hearing back from you. 

[Helengf]

Hi,
I have been told that my phone is not fully compatible. Fitbit having
issues with Bugs in some Huawei phones

[Noobs]

Yes. I had even rebooted is as mentiond but it don't works not even if I shut down the phone. But when I did the test call function, my mobile did show that's an incoming call.

Am using Xiaomi note 8 Pro 

OS version - 10QP1A.190711.070

[Helengf]

Same as me. Test call worked but its not actually working