Ionic not receiving notifications

[Ash0325]

My ionic used to notify me when receiving texts and calls. Stopped notifying me randomly. I’ve tried turning off the Fitbit while deleting and redownloading the Fitbit app then turning the Fitbit back on. I checked to make sure the do not disturb and the sleep mode is off on my Fitbit. The vibration still works for my hourly goals, when I hit my daily goal and my alarms. 

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @Ash0325, welcome to the Community Forums!

Thanks for bringing this to our attention and for trying some troubleshooting steps before to posting over here. To better assist you with this, can you please let me know which mobile device you're currently using? Also, when was the first time you experienced this? If you haven't already done so, I recommend you to check: How do I get notifications from my phone on my Fitbit device? to see that all the necessary requirements to receive notifications on your Fitbit are correctly configured and to try some troubleshooting steps. 

Looking forward to your reply, let me know if the issue persists.

[Ash0325]

Thank you for your response. I have an iPhone. This has been going on for at least 4 months I believe

Sent from my iPhone

[RicardoFitbit]

You're welcome @Ash0325, your reply is also appreciated.

Thanks for the details that were shared. Which iPhone are you using and is it running the latest OS version? Are you not receiving phone calls and text notifications or just one of them? To further investigate, please send me a screenshot of the notifications settings from the Messages app so I can verify that such settings for the Fitbit app are correctly configured.

I'll be waiting for your reply. Let me know if you have any additional questions. 

[Ash0325]

Sent from my iPhone

[Ash0325]

 

I have the iPhone 11 Pro Max and it is up to date on the latest OS version. I am not receiving neither text message or phone call notifications. I’ll attach the screen shot. Thank you for your Help! 

[Ash0325 · Accepted solution]

Sooo I feel like an idiot but I think I got it fixed... lol I was taking this screen shot when I saw the suggestion to go to my Bluetooth settings.
“Sharing notifications” wasn’t enabled. I now have it selected and my watch vibrated when I received a text. I’m sure phone calls will work as well.  Thank you so much For your help! I wouldn’t have looked there if it wasn’t for you! 

 

[RicardoFitbit]

Your update is appreciated @Ash0325.

Thanks for the screenshots that were shared with me, I'm really happy to know that your issue was resolved after changing the sharing notifications setting. Please do not hesitate to contact me back if you require further assistance in the future or if you have any additional questions for me to answer, I'll be here ready to help you out. 

Thanks for being part of the Fitbit family, it was a pleasure to assist you.

[Jodiekhan]

I am also having troubles with this.

Notifications on both iphone and fitbit apps are already updated, but seems like there's a problem.

can someone help me?

[MARETHA]

Un installing Re installing

Rebooting etc. Did whatever i could. Went through all the troubleshsooting. Still no notifications. A lady at the call centre in Jamaica assisted me and even logged into my profile. Thinking that all our efforts will help. The notifications stopped on sunday. Never returned. Whatever you do or change it does not help as the message on the all keeps coming back. Notification service stop phone needs to restart. This was done several times. The tracker and phone sync. Fitbit took away the sync options on the app and now battery life is also shorter.