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Ionic not recognising Deezer subscription

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‎11-24-2018 03:17

‎11-24-2018 03:17

Hi,

 

My Ionic now won't recognise my Deezer subscription and say I have to verify wifi settings. Well I've done that but still nothing. Should I contact Deezer?

 

 

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‎11-25-2018 08:46 - last edited on ‎11-13-2025 06:40 by Fitbit Moderator

‎11-25-2018 08:46 - last edited on ‎11-13-2025 06:40 by Fitbit Moderator

@Joelyba Welcome to the Fitbit forums! Thanks for reporting the situation you are experiencing with Deezer subscription on Ionic.

Do you have a paid subscription with Deezer? You need one and also Wi-Fi connection yo download music. 

Also, have you followed all of the Deezer set up instructions shown here? It shows how to enter an activation code for the Deezer app. You will also find some steps to do in case you keep experiencing activating Deezer. 

Additionally, a user who experience something similar got it working by reinstalling the Fitbit app on his phone. You could also try that if needed.

Hope this helps. Keep me posted! Smiley Happy

Santi | Community Moderator, Fitbit

Like my response? Vote for it! Also, accept as solution!
Best Answer

‎11-25-2018 09:39

In response to SantiR

‎11-25-2018 09:39

When it came message to the wifi settings, the phone needs to be attached to the Wifi you want to connect the ionic to.

The ionic needs to be plugged in and charging.

Then we can setup the wifi .

How do I connect my Fitbit watch to Wi-Fi?
Learn how to connect your Fitbit watch to your Wi-Fi network.
Why won't my Fitbit watch connect to Wi-Fi?
Try these troubleshooting steps if you can't connect your Fitbit watch to your Wi-Fi network.
 
My thought is if the ionic is not connecting to the wifi then the Deezer App will not be able to log in and verify the account.
BTW the ionic needs to be charging to be able to setup and sync Deezer
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