Ionic not recording exercise etc

[JackEamesPhoto]

Hi Each,

I've had various issues with my Ionic for a while, not pleased as it cost £280. Basically, I want the watch to record steps, heart rate & calorie burn.

It's the most basic things too that you have no idea if they're working or not - that you would expect to actually work fine as it's a fitness tracker, can anyone help with:

01) I cycle 20 minutes twice a day, to and from work. Sometimes it records, sometimes it completely misses any exercise increase of heart as I cycle - and says no exercise.

02) I box three times a week, and the fitbit records about 20 minutes of the exercise at random time, sometimes 40, but never the hour. And sometimes it completely misses recording.

03) I really do not want to remember to tell my fitbit every time throughout the day that I am doing exercise, cycling, walking etc - is there a way it can do this itself?! 

04) Occasionally, when I'm running after about 20 minutes it starts some kind of fitness tracker with lots of options - all quite distracting when I only want the watch to record my heart rate/calorie burn.

04) Each week it says I've put on a pound, and actually I've lost 10 pounds.

05) Does anyone actually believe it records our sleep even moderately correct? I ask as we've an 11 month old baby, and wakes a few times in the night, and the watch shows no signs of regestering this.

I keep the watch charged, clean and attached to my wrist.

Thank you in advance for any feedback.

Jack

[Rich_Laue]

When it comes to your exercise there may be up to 4 ways, may I ask which mode you use?

Do you manually start the tracking or simply let Fitbit 

[GraceGFitbit · Accepted solution]

Hey there @JackEamesPhoto, a warm welcome to the Fitbit Community. Many thanks @Rich_Laue for your reply. 

As @Rich_Laue, mentioned there are several ways to track your workouts and activities with your Fitbit device. 

The Exercise App, tracks specific exercises as you can see real-time stats, including heart-rate data, calories burned, elapsed time and a post-workout summary on your wrist. For more information on the Exercise app, including how to customize the exercise types on your device, see How do I track exercise and activity with my Fitbit device?

Your watch can automatically recognize and record high-movement activities at least 15 minutes long through the SmartTrack feature. So, I would like to know how do you do exactly for record your activities. Is it with the Exercise App or SmartTrack?

About the heart rate as you may know, your heart rate may be affected by any a number of factors at any given moment. Movement, temperature, humidity, stress level, physical body position, caffeine intake, and medication use are just a few things that can affect your heart rate. Different medical conditions and medications can impact your heart rate as well.

When your heart beats, your capillaries expand and contract based on blood volume changes. PurePulse LED lights on your device reflect onto the skin to detect blood volume changes and finely tuned algorithms are applied to measure heart rate automatically and continuously. The heart-rate icon you see on the display tells you if you're in 1 of 3 heart-rate zones.

Resting heart rate refers to the heart rate measured when you’re awake, calm, comfortable, and have not recently exerted yourself. We use your heart rate data from when you’re awake and asleep to estimate your resting heart rate. Your resting heart rate is usually higher than your heart rate while you are asleep, so don’t be surprised if your resting heart rate is higher than the lowest number that you see in your heart rate graphs.

Your tracker can have difficulty finding a signal, typically due to the tracker's fit. For example, wearing your band tightly may constrict blood flow in your wrist and affect the signal. We recommend experimenting with how high you place the tracker on your wrist. When you're not exercising, wearing the tracker just above the wrist bone--as you would wear a watch--typically works fine. However, moving the tracker up a couple inches can be helpful during high-intensity exercises or exercises that cause you to bend your wrist frequently. If you haven't already done so, please review our recommendations for wear and other tips shared by @SantiFitbit. 

Note that on Fitbit Ionic, the heart-rate value appears gray if your watch is searching for a stronger reading.
 

Occasionally your device may have difficulty getting a strong signal. If you don't see your heart rate on your device, first make sure you are wearing it correctly. After a short wait, you should see your correct heart rate again. On Ionic, make sure the Heart Rate setting is On. For additional troubleshooting, see Why don't I see my heart rate on my Fitbit device?

About the weight, I would like to know if you have a weight goal? or if you track your food? 

Try the recommendations and let me know the outcome. I'll be looking forward to your new comments!