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Ionic not responding or tracking steps

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‎05-28-2021 05:45 - last edited on ‎05-29-2021 12:45 by Fitbit Moderator

‎05-28-2021 05:45 - last edited on ‎05-29-2021 12:45 by Fitbit Moderator

I noticed it stopped counting steps so reset the watch. However I couldn’t press the PIN numbers on the screen the left side stopped responding to touch. Have done a hard re set and deleted from phone and Bluetooth. Then set up from scratch. Still not responding or counting steps. Wants to recalibrate but fails every time. I’m losing the will .....

 

Moderator Edit: Clarified subject

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‎05-29-2021 12:49 - last edited on ‎12-04-2025 09:20 by Fitbit Moderator

‎05-29-2021 12:49 - last edited on ‎12-04-2025 09:20 by Fitbit Moderator

@Nic2011 Welcome to the Fitbit Community. Thanks for the troubleshooting performed prior to posting. 

I see where your disappointment is coming from. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

Have a good weekend.

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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