Ionic not responding

[BryanRic]

My Ionic was working (last sync around noon today) with a charge of 52%.  Just looked at it around 2pm to see the time and it was dead.  I called support who said it's 5 months out of warranty.  They had me try the 2 button and 3 button resets and nothing.  They offered me a discount on a new ionic, but I really would like to see if there are any other tricks to get this working.  Any ideas?

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hello @BryanRic thanks for bringing this to my attention, I'm happy to assist you with your concern and to see you participating in our forums.

Just as you stated in your post, I was notified by our Support team that they already provided you with assistance, troubleshooting steps and a resolution in regards your Ionic uncommon behavior. Therefore, I recommend you to get in touch with them if you have any additional questions regarding their resolution, they'll provide with more information and details. If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device?.

I'll be here if you need anything else.

[BryanRic]

Hi @RicardoFitbit ,

My Ionic had a 52% charge at Noon and just died an hour later.  I was watching TV, not doing anything that would have damaged the unit. I have tried all the charging, cleaning, button press etc.  with no change on the device.  Support had no resolution other than purchase a new device at a discount.  My biggest gripe with this situation is reading through the forums many Ionic's seem to die for users at random intervals.  Reading through the threads, I didn't see any where anyone was asked to send their dead ionic in to see what was wrong with it.  I get it's out of warranty, but if it was my company, I'd want to improve my product and user satisfaction.  Not just here is 25% off go buy a new one.

[RicardoFitbit]

Welcome back @BryanRic thanks for your reply and update.

Thanks for troubleshooting your Ionic watch prior contacting us and our Support team, and for sharing your experience with the assistance that was provided by them. Please note that Fitbit is always striving to improve our users Fitbit experience with our products and services. We appreciate all of the input we receive from our customers, users and Community Forum posts because this information help us to evaluate our procedures for future scenarios. 

Take in consideration our Returns and Warranty policies to understand better the response from our Support Team. Also, if you have any additional questions regarding their resolution, please contact them back for more information and details.

Your patience is appreciated, let me know if I can assist you with anything else. 

[BryanRic]

@RicardoFitbit , I understand the warranty.  I also understand when a company should step up and do more when there is an obvious defect. So many users in the last few weeks are having Ionic's die and no one seems to really care if the product is out of warranty.  Who is going to purchase your Ionic product if the lifespan is around 18 months?

[RicardoFitbit]

Hi again @BryanRic, welcome back. Thanks for your reply.

I totally understand your point and the information that was shared, please note that our only intention is to complete with your request and provide you troubleshooting steps that could resolve your Ionic situation. However, since such steps didn't resolved your concern, our Support team evaluated your eligibility for a replacement device based on our policies. I'm sorry to see that you're not satisfied, your feedback regarding the service that was provided is appreciated.

I'll be around.