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‎01-31-2021 06:59 - last edited on ‎01-31-2021 21:05 by Fitbit Moderator

‎01-31-2021 06:59 - last edited on ‎01-31-2021 21:05 by Fitbit Moderator

10pm on the 29th was last sync.  Fitbit had 50%battery.  I was swimming with swim mode on, android was not in vacinity. Icon came up for update,with vibrations, and red battery with 0% came up.   30 min later, by android to update screen was black, froze, cannot reset.   

After having a problematic charge 3, thought I was good with this one.

 

Help please!!

 

Moderator Edit: Clarified subject

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‎01-31-2021 21:05

‎01-31-2021 21:05

Hello @Amoush, your participation here in the Community Forums is appreciated.

 

Thanks for bringing this to our attention and for the details that were shared, your effort troubleshooting your device before posting over here is also appreciated. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

 

Looking forward to your reply.

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‎01-31-2021 21:05

‎01-31-2021 21:05

Hello @Amoush, your participation here in the Community Forums is appreciated.

 

Thanks for bringing this to our attention and for the details that were shared, your effort troubleshooting your device before posting over here is also appreciated. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

 

Looking forward to your reply.

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