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Ionic not responding

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‎05-30-2019 11:22 - last edited on ‎05-31-2019 11:49 by Fitbit Moderator

‎05-30-2019 11:22 - last edited on ‎05-31-2019 11:49 by Fitbit Moderator

My Fitbit Ionic went out on me too yesterday.  I have seen that this is a common problem for many others.  I live by it...very upset and disappointed.  In the process of contacting them.

 

Moderator edit: Subject for clarity 

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‎05-31-2019 11:52

‎05-31-2019 11:52

Hello @Shela12 thank you for bringing this to my attention, I'd like to give you a hand with your Ionic and a warm welcome to our Community Forums.

 

I'm sorry to see you feel that way, I totally understand how frustrating this situation can be for you. I'd like to let you know that our Support team informed me that they already provided you with assistance and a resolution to your concern, that said, if you have any additional questions about the conclusion of your case, I recommend you to contact them back for more information and details. 

 

I'll be here if you need anything else. 

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