Ionic not responding

[RoccoMarco]

Dear Fitbit community,

my Ionic died suddenly last week after less than a year of life. The screen became black with the only backlight turned on. Every tentative of restore turned out to be ineffective.

I get in touch with Fitbit support that Friday said me they were preparing the prepaid label for the RMA. Suddenly they disappeared.
It's not the first time I have a problem with this brand: I came from the flaws of the Fitbit Surge (A waste of 220€ at that time) which again died in 8 months. I moved to Fitbit ionic to give this brand another chance.

I am afraid I have wasted 279€ again, I am not here to polemicize but looking for a solution. Do you have any suggestion? I had to reinstall my Endomondo sports tracker again 

Moderator edit: Subject for clarity

[RicardoFitbit]

Hello @RoccoMarco, it's nice to see you again participating here in the Community Forums, welcome back! I'm happy to assist you with your Ionic device.

I appreciate your effort and time troubleshooting your Fitbit prior to posting. I was informed by our Customer Support team that assistance was already provided by them, therefore, I suggest you to check your email inbox for the prepaid return label that they provided to you. Don't hesitate to contact me back if you need anything else or if you have any additional questions. Thanks for the feedback that was provided in your post.

I'll be around. 

[billy1964]

I am having the same quality problems. I have had five Fitbit devices in less than three years and only one still works.  I have had two Ionics go out on me in less than six months.  I talked to customer service and they said I have to use the products according to the product manual.  Imagine that....

[AGRios]

My Iconic just dead a week ago.  Its one year old. I tried the re-booth process.  No help. It won't even take a charge.  Who can I contact for help.

[RicardoFitbit]

Hello again, it's a pleasure for me to continue providing assistance with your Ionic devices, my apologies for the delay in responding. Welcome to the Community Forums @billy1964 and @AGRios. 

@billy1964 Thank you for taking the time to share your thoughts and personal experience with us, I totally understand your situation and how frustrating this matter can be for you. Let me share with you that we're always striving to improve the Fitbit experience with our products and services, therefore, the feedback that was shared with us in your post is appreciated. I recommend you to check our warranty policies here for a better understanding of our Customer Support assistance.  

@AGRios Thanks for troubleshooting your device prior to posting. I was informed by our Customer Support team that they already provided you with assistance regarding the inconvenience you were experiencing with your Fitbit Ionic. That said, please contact them directly if you have any additional questions about the information they provided to you,

See you around. Let me know if you have any additional questions.