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Ionic not responding

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‎05-26-2020 11:23 - last edited on ‎05-29-2020 17:14 by Fitbit Moderator

‎05-26-2020 11:23 - last edited on ‎05-29-2020 17:14 by Fitbit Moderator

My Ionic won't charge or even turn on. Tired several different chargers & usb port on PC. Tried 2 & 3 button restart / reset methods but nothing, completely blank, no Fitbit logo etc. Checked charging pins which were fine but cleaned them anyway. Still nothing. Very disappointed as this was a replacement for the last Fitbit that died.

 

Moderator Edit: Clarified subject

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‎05-29-2020 17:13

‎05-29-2020 17:13

Hi @Amon53, welcome to the Community Forums! 

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting, I understand how frustrating this matter can be for you. Our Customer Support team informed me that they received your email and soon will be in touch with you to resolve this situation. That said, I recommend you to keep an eye on your email inbox because they'll respond your email in a timely manner.

 

Don't hesitate to ask me any additional questions you may have, I'll be around. 

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‎05-30-2020 00:55

In response to RicardoFitbit

‎05-30-2020 00:55

Thanks for the response Ricardo.
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