Ionic won't switch on

[RachelB1988]

I had my ionic 2years for 18months it's been switched off not in use, returned back to fitness for the watch to stop workimg after 3weeks. I held all buttons for 10secs this restarted the watch great works for a week I shut the watch down as the notification on device stopped also thought it may help now it won't switch back on.held all button nothing charged it nothing. Emailed fitbit their response is do a factory restart.... Impossible when the watch won't switch on two emails later they still don't respond anyone else have this issue? And guessing there isn't much I can do other then buy a garmin instead

[RicardoFitbit]

Hi @RachelB1988, welcome to the Community Forums!

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

Let me know if you have any additional questions, I'll be here.

[RachelB1988]

No the heart sensor light isn't flashing its completely unresponsive 

[RachelB1988]

No the heart sensor light isn't flashing its completely unresponsive