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Ionic not responding

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‎05-31-2020 22:05 - last edited on ‎06-01-2020 19:10 by Fitbit Moderator

‎05-31-2020 22:05 - last edited on ‎06-01-2020 19:10 by Fitbit Moderator

My Fitbit Ionic will not take charging anymore. The screen is black and nothing happens when I plug in the cable in the watch.

What can I do?

Best regards

 

Svein 

 

Moderator Edit: Clarified subject

Moderator Edit: Personal info removed

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‎06-01-2020 19:09

‎06-01-2020 19:09

Hi @Sveinhaakon0707, welcome to the Community Forums! 

 

Thanks for bringing this to our attention and for the details that were shared in your post. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

 

Let me know if you have any additional questions, I'll be here.

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