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Unable to turn on Ionic

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‎05-31-2020 18:20 - last edited on ‎06-01-2020 19:40 by Fitbit Moderator

‎05-31-2020 18:20 - last edited on ‎06-01-2020 19:40 by Fitbit Moderator

I shut down my iconic watch now it won't turn back on 

 

Moderator Edit: Clarified subject

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‎06-01-2020 19:30

‎06-01-2020 19:30

Hi @Jeanne6O, welcome to the Community Forums!

 

Thanks for bringing this to our attention. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

 

Let me know if you have any additional questions, I'll be here.

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