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Ionic not showing as an option on Mac

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‎04-20-2020 04:50 - last edited on ‎04-22-2020 07:16 by Fitbit Moderator

‎04-20-2020 04:50 - last edited on ‎04-22-2020 07:16 by Fitbit Moderator

Hi,

After some problems connecting bluetooth to running headphones I reset my ionic. Now I'm trying to set up again on me Mac and running through the setup with the Fitbit app there is no options to select Ionic. How do I reconnect with the Mac?

Thanks!

 

Moderator edit: Updated subject for clarity

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‎04-22-2020 07:15 - edited ‎04-22-2020 07:16

‎04-22-2020 07:15 - edited ‎04-22-2020 07:16

@GersRunner Welcome to the Community. Sorry for the delayed reply. 

 

Thanks for sharing that your Ionic isn't showing on your Mac as an option. 

 

I would like you to confirm that you have Fitbit Connect installed on your computer and that you're following this procedure to set up your Ionic. If you're but you're still experiencing difficulties, please uninstall and reinstall Fitbit Connect again. 

 

Keep me posted. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎04-22-2020 12:44

In response to SilviaFitbit

‎04-22-2020 12:44

Thanks for your email.
I've got it sorted now.
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‎05-13-2020 15:08

In response to GersRunner

‎05-13-2020 15:08

@GersRunner Thanks for getting back. Sorry for the delayed reply. 

 

I'm glad to hear that you sorted this out. Don't hesitate to get back if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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