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Ionic not switching or charging

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‎05-15-2019 13:04 - last edited on ‎05-16-2019 17:19 by Fitbit Moderator

‎05-15-2019 13:04 - last edited on ‎05-16-2019 17:19 by Fitbit Moderator

Iconic watch will not switch on or charge , screen blank , no green light on rear of watch 

 

have charged for 24hrs and tried factory reset still no success, 

have checked charger and contacts all working 

 

not impressed watch is only 18months old not gpod for the price paid 

 

Moderator edit: Updated subject for clarity 

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‎05-16-2019 17:23 - last edited on ‎01-02-2025 09:24 by Fitbit Moderator

‎05-16-2019 17:23 - last edited on ‎01-02-2025 09:24 by Fitbit Moderator

A warm welcome to the Community @Precious81. Thanks for the troubleshooting that you've tried. 

I'll be glad to help you with this, so you can continue tracking your exercise goals. I've created a case on your behalf with our Support team, they will continue assisting you. 

I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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