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Ionic not synchronizing, since updates last week.

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‎12-26-2018 17:22

‎12-26-2018 17:22

I updated my Ionic last week and the synchronize hasn't been without issue.  I have restarted bluetooth multiple times, removed the Ionic and added back.  Still fails, tells me to restart bluetooth.   Had connectivity issues since this new Ionic was received.   Makes me think this Ionic has issues.

 

I have toggled synch settings and manual synch fails.  Auto synch fails.  Phone and bluetooth is verified.  

 

This a new Ionic as it was replaced last month.  I am at wits end with this and might want to get a different health tracker.  

 

Please tell me that a fix is in progress, this was not a cheap tracker.  

 

My phone is s8+ running Oreo.  App versin is most recent 2.84 and  Ionic version 27.33.1.30.

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‎12-26-2018 22:21

‎12-26-2018 22:21

Whatis the make and model of your phone? Is it on the Supported Devices List?

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎12-27-2018 13:04

In response to NellyG

‎12-27-2018 13:04

Hello @NellyG @Tombobbi, thanks for visiting the Fitbit Community.

 

@Tombobbi I'm sorry to hear about the syncing issues you experienced. Thank you for trying different troubleshooting steps before contacting us. I would appreciate if you confirm that you have rebooted your phone and tried to sync once again. Additionally, please restart your Fitbit Ionic by following these steps.

 

@NellyG Thanks for your support.

 

I'll be waiting for your response.

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