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Ionic not syncing after firmware update

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‎10-10-2019 10:20 - last edited on ‎10-12-2019 15:33 by Fitbit Moderator

‎10-10-2019 10:20 - last edited on ‎10-12-2019 15:33 by Fitbit Moderator

Since the firmware update last night, the app doesnt recognise the Iconic.

Having rebooted and reinstalled everything, the furthest I have got is with the pin appearing in the iconic which i enter into the app and then nothing happens. The app fails to connect or acknowledge the Iconic.

 

Since the Iconic isn't being recognized by the app, how am i even supposed to update it when the corrective version is released.

 

Any ideas would help but what a waste of money and time

 

Moderator edit: Updated subject for clarity 

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‎10-12-2019 15:41 - last edited on ‎01-15-2025 09:53 by Fitbit Moderator

‎10-12-2019 15:41 - last edited on ‎01-15-2025 09:53 by Fitbit Moderator

@ShezadaC Welcome to the Community. Sorry for the delayed reply. 

Thanks for the details mentioned and the troubleshooting tried.

Sorry to hear that you're experiencing this. I would like you to confirm that you've tried this syncing troubleshooting. If your Ionic is still not connecting to your app, please let me know the mobile device you have. 

Keep me posted! 

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