Ionic not syncing automatically

[Dave4455]

Ever since my phone was updated my watch throughout the day run slow until I am manually  sync my phone to my watch 

and it hard to sync it I have to try syncing it about 15 time before it sync 

Moderator edit: Updated subject for clarity 

[SilviaFitbit]

Welcome to the Community @Dave4455. Thanks for the details mentioned and the troubleshooting tried. 

I would like you to make sure you have a compatible phone, this can affect the syncing between your Ionic and your phone. Also, please try this syncing troubleshooting and continue monitoring it. 

Can you provide me with more details about your Ionic running slow? Does it happen only with syncing or is the watch not working flawless? What mobile device do you have? 

Keep me posted! 

[Jerry112014]

I too am having trouble getting my ionic to sync since the last update. the heart rate is not tracking live , syncing is taking several tries to complete and not always successful. blue tooth is cycling between connected and disconnected I am using an iPhone 6s and have not had any problems with any other blue tooth devices I have on my phone. Again this issue did not start until last update. I have tried all the suggested fixes and nothing seem to work. is this just me or does Fitbit have another issue they will not fix.

[SilviaFitbit]

It's great to see you on the Community @Jerry112014. I appreciate the details mentioned and the troubleshooting tried. 

I've shared your post with our Support team and they've mentioned you already have a case with them, please continue the communication through email and they will continue assisting you. 

I'll be around if you need further assistance.