Ionic not syncing - feedback

[Nieuwoudtc1]

Good day,

Your latest software update states that same relates to "bug fixes and performance improvements".

My Ionic problems have already started around March 2019 prior to the latest update, of which I only have my Ionic for approximately 6 months now, whereof my Ionic switches off and on at its own accord, doesn't sync with my Samsung, and many more endless problems but now it is becoming ridiculous and this is becoming quite frustrating and a nuisance as I use my device for my fitness training daily.

Furthermore, my Ionic is also synced with my medical aid's fitness app, Discovery, and it is crucial for me to have a working watch which is reliable and for a relevant time, my watch has not been up to scratch.

I feel that if your company claims to have fixed the said problems their fitness devices are experiencing, then why is there countless more and worse problems adding up.  It does not make sense.

Are you going to replace my Ionic? Are you going to refund my data which I have wasted on downloading the updates, etc? Are you going to resolve your problematic app?  What are your IT people being paid for?  Do you want to lose your customers due to your own negligence? 

As at this time, I honestly feel that I have wasted my time and money to have purchased this device not even to mention my data as to trying to resolve the issues I am encountering.

Can you please revert to me because I am really fed up now?

Thank you

Moderator edit: Updated subject for clarity 

[SilviaFitbit]

A warm welcome to the Community  @Nieuwoudtc1! Thanks for the time that you took to share your experience with Ionic. Sorry to hear about the syncing issues that you're experiencing and the way that you feel with Fitbit. 

I appreciate that you mentioned that your Ionic stopped syncing after the latest update. Your feedback is appreciated and the Fitbit team is always working to improve the features that are provided in the watches. 

Whenever there's an issue with watches or any service provided, our team will post it and will keep its customer updated. When there's a new firmware update and it comes to fix an specific issue, it will be posted in the main thread or customers that were having that issue. Our main priority at Fitbit is to keep our customers. 

I've shared your post with our Support team and they've mentioned that you already have a case with them, please continue the communication through email, they can continue assisting you. This to avoid providing duplicate troubleshooting and making the contact clearer. 

I'll be around if you need further assistance.