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Ionic not syncing or collecting data

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‎04-29-2019 12:25 - last edited on ‎04-30-2019 10:30 by Fitbit Moderator

‎04-29-2019 12:25 - last edited on ‎04-30-2019 10:30 by Fitbit Moderator

My ionic stopped collecting the data two weeks ago and now wont sync at all with my android devices. Tried all the resets, no joy.

 

Moderator edit: Updated subject for clarity 

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3 REPLIES 3

‎04-30-2019 10:36

‎04-30-2019 10:36

Welcome to the Community @Bertie999. Thanks for the details that you've mentioned and the troubleshooting tried. 

 

I would like you to confirm that you've done this syncing procedure. I've seen that other users have unpaired the Ionic and they aren't able to pair it again, if you did this, please try the steps on this article: Why can't I set up my Fitbit device?. 

 

I'll be around if you need further assistance. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎04-30-2019 11:27

In response to SilviaFitbit

‎04-30-2019 11:27

Why would the fitbit fail on two seperate devices! Makes no sense. Still
will not sync.
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‎04-30-2019 12:58

In response to Bertie999

‎04-30-2019 12:58

Thanks for getting back @Bertie999. I've shared your post with our Support team and they've mentioned that you already have a case with them. Please continue the communication through email. 

 

I'll be around if you need further assistance. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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