12-10-2019
08:39
- last edited on
12-11-2019
11:00
by
SilviaFitbit
12-10-2019
08:39
- last edited on
12-11-2019
11:00
by
SilviaFitbit
Using ionic on a Huawei Mate 20 Pro.
Almost every time i synch it wont happen. Have to reboot watch or Phone sometimes both...to be honest i Have No clue when its sorted, but it do works after ton of trys.
Notification doesnt work either when this **ahem** goes down.
I consider buying another unit because this is No good.
Moderator edit: Updated subject for clarity
12-11-2019 11:02
12-11-2019 11:02
@VideX It's nice to see you on the Community. Thanks for the details mentioned and the screenshot shared.
I appreciate the troubleshooting tried. Please note that your phone or tablet is not on our list of compatible devices. We confirmed that the devices on this list are fully compatible with all features of Fitbit devices and the Fitbit app. While a phone or tablet may not be verified as fully compatible, the Fitbit app may still work with your device.
We routinely test new devices to ensure full compatibility with Fitbit devices and the Fitbit app, and are constantly working to confirm compatibility with new phone models. Be sure to verify that your phone or tablet meets the minimum operating system requirements.
If your phone supports Bluetooth 4.0, we provide assistance and troubleshooting steps. Because your phone or tablet is not fully compatible with Fitbit devices, we can't guarantee syncing and other Fitbit features.
I'll be around if you have any additional questions.
Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.
12-11-2019 12:04 - edited 12-11-2019 13:09
12-11-2019 12:04 - edited 12-11-2019 13:09
Really Sad to hear that a modnern Phone like a Huawei Mate 20 Pro isnt compatible with the iconic. Specially since the Phone got Bluetooth 5.0 and Android Version 10.
Then i see No other options than to sell my device and buy another compatible watch.